No Returns No Exchanges
To help reduce waste and ensure you are happy with your product choices, we recommend the following steps.
Before placing an order:
• Double-check your shopping cart to make sure it includes the correct products you intended to purchase.
After placing an order:
• Check your email for your order confirmation. It’s best to do this immediately after placing an order so that you can catch any errors in real time and contact Essential before your order ships. For example, you may have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product. It’s okay--it happens! If you catch the error quickly we can fix it. However, once your order is out the door it is unfortunately not returnable.
• If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact them at: [email protected] or by calling: (469) 222-9831
If you feel that there is a problem with your order, please contact us within 3 days of receiving it.
Shipping Details – All orders are shipped 4 business days after purchase
No Returns No Exchanges